Terms & Conditions
Last updated: February 2026
These terms govern the use of services provided by Patienten Kontakt through patienten-kontakt.com. By working with us, you agree to the following terms. We have kept them straightforward and easy to understand because we believe transparency builds trust.
Services We Offer
Through patienten-kontakt.com, we provide a range of digital services tailored specifically for healthcare practitioners:
- Custom website design and development for healthcare practitioners
- Online appointment booking systems
- Patient management systems
- Enquiry management systems
- Google Maps and Google Business Profile optimisation
- Review management
- Content Management System (CMS) setup and training
- Ongoing support and maintenance
How We Work Together
We want every project to be a smooth and enjoyable experience. Here is how a typical collaboration looks:
- It starts with a free, no-obligation consultation where we get to know your practice and goals
- We discuss your needs in detail and propose a tailored plan that fits your practice
- Work begins only after you agree to the scope and pricing — no surprises
- You receive regular updates throughout the process so you always know where things stand
- Final delivery is typically within 1–2 weeks, depending on the project scope
Your Responsibilities
To help us deliver the best possible result, we ask that you:
- Provide the content we need (text, images, logos) in a timely manner
- Review and provide feedback on drafts within a reasonable timeframe
- Ensure the information you provide is accurate and that you have the rights to use it
- Keep your login credentials secure and do not share them with unauthorised parties
What You Own
We believe you should have full control over your practice's digital presence:
- All content you provide (text, images, branding) remains entirely yours
- The finished website and CMS are handed over to you upon project completion
- You have full access and control through the CMS we set up for you
- We retain rights to the underlying code framework and development tools we use across projects
Payment
We keep our pricing clear and honest:
- Pricing is agreed upon before any work begins
- No hidden costs — what we quote is what you pay
- Payment terms are specified in your individual agreement
- Work begins after confirmation of the agreed terms
Support & Maintenance
We are here for you long after your project goes live:
- Free onboarding and training are included with every project
- We respond to support requests within 24 hours
- Ongoing support is available as part of your package
- Critical issues are prioritised and addressed immediately
Liability
We take great care with every project we deliver. That said, there are some things worth noting:
- We cannot guarantee specific business results, such as exact patient numbers or revenue increases, as these depend on many factors beyond our control
- Our liability is limited to the value of services provided under your agreement
- We are not liable for issues caused by third-party services, hosting outages, or changes made by you after delivery
- We are not responsible for the accuracy of content you provide to us
Cancellation
We understand that plans can change. Here is how cancellation works:
- Either party can end the collaboration with written notice
- Work completed up to the point of cancellation is payable
- If you cancel before work begins, there is no charge
- We will provide all completed work and materials upon cancellation
Privacy
We handle your data with care and in accordance with our Privacy Policy. Your personal information is only used to provide and improve our services and is never sold to third parties. For full details on how we collect, use, and protect your data, please see our Privacy Policy.
Changes to These Terms
From time to time, we may need to update these terms:
- We reserve the full right to update, modify, or replace any part of these terms at any time and at our sole discretion
- Changes take effect immediately upon being published on this page with an updated date
- Your continued use of our services after changes are posted constitutes your acceptance of the updated terms
Governing Law
We serve clients internationally and respect the legal frameworks that apply:
- These terms are governed by the laws applicable in your jurisdiction
- For German clients: German law applies (Deutsches Recht)
- For any disputes, we aim to resolve them amicably through open communication before any legal proceedings are considered
Contact
If you have any questions about these terms or anything else, you can reach us at: