Privacy Policy

Last updated: February 2026

Hey, thanks for visiting patienten-kontakt.com. We're Patienten Kontakt — we create websites with smart management tools that help healthcare practitioners attract more patients and make day-to-day practice management easier. Your privacy matters to us. This page breaks down exactly what we collect, why we collect it, and what rights you have. No legal jargon, just straight talk.

What We Collect

We keep data collection to a minimum. Here is everything we gather:

• Contact form submissions — When you fill out our contact or scheduling form, we receive your name, email address, phone number (if you choose to provide it), and your message.
• Automatic language detection — When you visit, we read your browser's language setting to display the site in your preferred language. No location data or IP addresses are collected or sent to any third party.
• Cookies & local storage — We use cookies and local storage to remember your preferences: your language choice (pk_lang), your theme setting (pk_theme), and your cookie consent (pk_cookies). These stay on your device and are never sent to us.
• No tracking, no advertising — We do not use any analytics, advertising, or visitor tracking tools. The only cookies we set are strictly functional — to make the site work better for you.

Cookies

We use a small number of strictly functional cookies and browser local storage. These are essential for the site to work properly and provide you with a good experience:

• pk_lang — Stores your language preference so the site loads in the right language on every visit.
• pk_theme — Stores your light or dark theme preference.
• pk_cookies — Records whether you have accepted or declined cookies, so we do not ask you again.

We do not use any advertising, analytics, or third-party tracking cookies. The cookies listed above are the only ones we set, and they are all strictly necessary for the site to function as intended.

Why We Collect It

• Contact form data — So we can respond to your enquiry and follow up on your request.
• Browser language — To automatically display the website in your preferred language based on your browser settings.
• Cookies & local storage — To remember your language, theme, and consent preferences so the site works smoothly every time you return.

Third-Party Services

We use a small number of services to make the site work well for you. None of them are used for advertising or tracking:

• Browser language detection — We read your browser's language preference to display the site in your language. This is entirely local — no data is sent to any external service.
• Fonts — We load a modern typeface to keep the site looking clean and professional. No cookies are set by the font provider.
• Nothing else — We do not use any analytics, advertising, or visitor tracking services whatsoever.

How We Protect Your Data

• SSL/TLS encryption — All connections to patienten-kontakt.com are encrypted with HTTPS, so your data is protected in transit.
• No selling or sharing — We never sell, rent, or share your personal data with advertisers or data brokers.
• Restricted access — Only authorised members of our team can access the data you submit through our contact forms.

How Long We Keep Data

• Contact form submissions — We keep your message until your enquiry is fully resolved, and then we delete it.
• Local storage data — Your language and theme preferences stay in your browser until you clear your browser data. We have no access to this information.

Your Rights

Regardless of where you live, you have rights over your personal data. You can:

• Access your data — Ask us what personal data we hold about you.
• Correct inaccurate data — If anything we have on file is wrong, let us know and we will fix it.
• Request deletion — Ask us to delete your personal data and we will do so promptly.
• Data portability — Request a copy of your data in a standard, machine-readable format.
• Withdraw consent — If you previously gave us consent to process your data, you can withdraw it at any time.
• Lodge a complaint — If you believe we are not handling your data properly, you have the right to complain to your local data protection authority.

Country-Specific Rights

Depending on where you are located, additional regulations may apply to how we handle your data:

• Germany (DSGVO) — You are protected under the Datenschutz-Grundverordnung. You can lodge a complaint with your regional Datenschutzbehörde (data protection authority).
• United Kingdom (UK GDPR) — Your data is protected under the UK General Data Protection Regulation. You can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
• United States / California (CPRA) — If you are a California resident, the California Privacy Rights Act gives you the right to know what data we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information.
• Australia (Privacy Act 1988) — Your data is protected under the Australian Privacy Act. You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
• Canada (PIPEDA) — Your data is protected under the Personal Information Protection and Electronic Documents Act. You can lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.
• France (RGPD) — Your data is protected under the Règlement Général sur la Protection des Données. You can lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) at cnil.fr.
• Netherlands (AVG) — Your data is protected under the Algemene Verordening Gegevensbescherming. You can lodge a complaint with the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.

Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from anyone under 16. If you believe a child has submitted personal data to us, please contact us and we will delete it immediately.

Changes to This Policy

We reserve the full right to update, modify, or replace any part of this privacy policy at any time and at our sole discretion. Changes take effect immediately upon being published on this page. We will update the "Last updated" date at the top when changes are made. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your data, you can reach us at:

Patienten Kontakt
contact@patienten-kontakt.com